Our Commitment to Quality
At Gloxareluashrelu, we are dedicated to providing exceptional garden furniture repair and restoration services. Your satisfaction is our priority, and we stand behind the quality of our workmanship.
Service Satisfaction Guarantee
We guarantee that all repair and restoration services will be performed with professional craftsmanship using quality materials. If you are not satisfied with our work, please contact us within 14 days of service completion to discuss your concerns.
Inspection Upon Delivery
When your repaired furniture is returned to you:
- Carefully inspect all work performed
- Check for any damage that may have occurred during transport
- Verify that all agreed-upon repairs have been completed
- Report any concerns immediately to our team
Issues reported within 48 hours of delivery will be addressed promptly at no additional charge.
Warranty Coverage
Our warranty covers:
- Defects in workmanship for a period specified in your service agreement
- Failure of repairs due to improper technique or materials
- Peeling, cracking, or premature wear of finishes under normal conditions
- Structural failures related to our repair work
Warranty periods vary by service type and will be clearly stated in your service documentation.
What Is Not Covered
Our warranty does not cover:
- Damage resulting from misuse, abuse, or accidents
- Normal wear and tear from regular use
- Damage from extreme weather conditions or lack of proper maintenance
- Issues with pre-existing damage not addressed in the original repair
- Modifications or repairs performed by others after our service
- Fading or weathering beyond the expected lifespan of materials used
Refund Policy
Due to the nature of repair services, refunds are handled on a case-by-case basis:
- If work has not yet begun, deposits may be refunded minus any costs incurred for materials ordered
- Once work has commenced, charges will reflect the labor and materials used
- If we are unable to complete repairs as agreed, you will be charged only for work completed
- Refunds for quality concerns will be evaluated after inspection of the work
Remedy Options
If there is an issue with our service, we will work with you to find a satisfactory resolution, which may include:
- Re-performing the repair work at no additional charge
- Applying additional treatments or finishes as needed
- Providing a partial refund if a complete remedy is not possible
- Offering credit toward future services
Process for Claims
To file a claim under our satisfaction guarantee or warranty:
- Contact us as soon as you notice an issue
- Provide photos and detailed description of the concern
- Allow us to inspect the furniture if necessary
- Work with us to determine the appropriate remedy
We aim to resolve all claims within 7 business days of receiving complete information.
Maintenance Recommendations
To ensure the longevity of your repaired furniture and maintain warranty coverage:
- Follow all care instructions provided at service completion
- Clean furniture regularly with appropriate products
- Apply protective covers during harsh weather or off-season
- Avoid placing furniture in standing water or extreme conditions
- Schedule periodic maintenance treatments as recommended
Time Limitations
Claims must be submitted within the following timeframes:
- Delivery damage: Within 48 hours of receipt
- Workmanship concerns: Within 14 days of service completion
- Warranty claims: Within the warranty period specified in your agreement
Claims submitted after these periods may not be eligible for remedy.
Contact Us
If you have questions about this Return Policy or need to file a claim, please contact us: